1. Introduction
Smart Solar appreciates your business and trust. We are a North Carolina, USA, based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Information We Collect and How It’s Managed
Solar Quote and Consultation Data
In order to provide you with accurate solar quotes and schedule consultations, Smart Solar, LLC collects essential information through our online platform. This includes your full name, residential or business address, email address, phone number, and specific details about your electricity usage. This information is critical in helping us understand your solar energy needs and in tailoring our services to your specific requirements. The data collected is used exclusively for the purpose of generating solar quotes and arranging consultation meetings with our solar energy experts.
Comments
When you leave comments on our website, we gather the data shown in the comments form, as well as your IP address and browser user agent string, to aid in spam detection.
Contact Form Submissions
The information you submit through our contact form is sent to our company email. These submissions are retained strictly for customer service purposes and are never used for marketing or shared with third parties.
Google Analytics
We employ Google Analytics for anonymous tracking of site usage to continually enhance user experience. No personal data is stored. If you wish to opt-out of Google Analytics monitoring your behavior on our site, please use this link: Google Analytics Opt-out.
Utilization of Personal Data
Your personal data is used in various ways, specifically for:
- Generating personalized solar energy quotes;
- Scheduling consultations for detailed discussion;
- Ensuring a customized and efficient user experience on our website;
- Preventing fraudulent activities and safeguarding your personal information;
- Facilitating seamless performance and administrative operations.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
For visitors who have not provided their personal information for solar quote generation or consultation scheduling, we do not retain or have access to any personal information.
For individuals who have provided their information for solar quote generation or consultation scheduling, your personal information can be accessed by:
- Our system administrators.
- Our support team, who may need to access client information to provide personalized support and assistance.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
7. Duration of Data Retention and Removal Requests
For individuals who have provided their personal information for solar quote generation or consultation scheduling, we retain this data only as long as necessary to fulfill the services requested and for any follow-up processes.
If you wish to have your personal data removed from our records, you may submit a request for data deletion at any time. Upon receiving your request, we will promptly proceed with the removal of your personal data from our systems. Please be aware that while we aim to completely erase your information, some basic details may need to be retained for a limited time due to legal obligations and for essential record-keeping purposes.
To request the deletion of your data, please contact our website administrators, who are available to assist with your data-related queries and ensure the swift and efficient processing of your request.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
As a client who has provided information for solar quote generation or consultation scheduling, you have certain rights regarding your personal data. If you wish to review the personal data we have on file for you, you can request an export of this data, which will include all the details you have submitted to us.
You also have the right to request the deletion of any personal data we hold. However, please note that we are required to retain certain information for legal, administrative, or security purposes. This means we may retain minimal essential data even after a deletion request, but only as much as is legally necessary.
If you request the complete erasure of your data, we must inform you that we will no longer be able to provide you with our services, including support or other product-related assistance, as we will no longer have your information on record.
Rights Under U.S. Privacy Standards
As a U.S.-based company, Smart Solar, LLC is committed to respecting and protecting your privacy in line with U.S. privacy standards. While we do not fall under the jurisdiction of the European GDPR, we place high importance on data protection and privacy. Our policies and practices are designed to provide a level of security and privacy in line with leading global standards.
For any inquiries or requests related to your data, including accessing, rectifying, or deleting your personal information, please contact our team. Our dedicated staff will assist you in managing your data rights promptly and efficiently.
10. Third Party Websites
Smart Solar may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Smart Solar, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Smart Solar bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Smart Solar, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. Email and Phone Communications
Consent for Communication
At Smart Solar, when you request a solar quote or schedule a consultation, we assume the ability to contact you via email and phone as part of our service provision. This may include updates, service information, reminders, or follow-ups related to your inquiry.
Your Choice and Control
We understand and respect your preferences in how you receive communications from us. While we initially assume consent to contact you through email and phone for service-related purposes, you maintain full control over these communications and have the option to opt out.
Opting Out of Email Communications
If you wish to stop receiving email communications from us, you can opt out by clicking the “unsubscribe” link found at the bottom of our emails. Upon doing so, you will be removed from our email communication lists, and will no longer receive non-essential emails. However, essential service-related emails, such as those confirming consultations or providing requested quotes, will still be sent as necessary for the fulfillment of our services.
Opting Out of Phone Communications
To opt out of phone communications, you can inform us during a call or send a request via email to our customer service team. Once we receive your request, we will update our records to ensure that you no longer receive unsolicited calls. Please note that, similar to emails, essential service-related calls will still be made when necessary to fulfill our service obligations to you.
Re-Opting In
Should you change your mind and wish to receive email or phone communications again after opting out, you can easily re-opt in by contacting our customer service team. We will then reinstate your preferences to ensure you receive the desired communications from us.
13. SMS Text Message Communications
Opting-In for SMS Communications
At Smart Solar, LLC, we offer our clients the option to receive updates, reminders, and other relevant information through SMS text messages. By providing us with your phone number for solar quote generation or consultation scheduling, you may be asked to opt in to receive these communications.
Your Control Over SMS Messages
We respect your preferences regarding SMS communications. You have complete control over whether or not you wish to continue receiving these messages. If at any time you decide that you no longer wish to receive SMS messages from us, you can easily opt out.
How to Opt Out
To opt out of receiving SMS text messages from Smart Solar, LLC, simply reply with the word “STOP” to any of our messages. Once you have done this, you will no longer receive SMS communications from us. Please note that opting out of SMS messages does not affect the receipt of important service-related information, such as consultation confirmations or updates directly linked to the services you have requested.
Re-Opting In
If you have opted out but later wish to start receiving SMS messages again, you can contact our customer service team to re-enable these communications.
Acceptance of These Terms
By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
Link to Terms and Conditions
This Privacy Policy is part of our Terms and Conditions, which outline the legal terms governing your use of our website and services. We encourage you to review our Terms and Conditions, which can be found here: Terms and Conditions